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Frequently Asked Questions ✶

Frequently Asked Questions ✶

  • At Joana d’Arq, we believe treasures are not meant to slumber in velvet boxes, waiting for a “special occasion.”
    Being alive is the special occasion.

    Our pieces are crafted for those who dare to wander through the world a little more boldly: for the ones who see magic in small moments, sunlight on stone walls, stories in old ruins, and myth in their own everyday life.

    Every creation is shaped with fantasy, history, art, fairytales, and ancient tales whispering in its ear. These jewels are not merely ornaments; they are companions meant to be worn, lived in, and carried through your daily adventures, whether grand or ordinary.

    If you’re ready to romanticize your days and wear a touch of wonder, you’re in the right place!

  • Ah, if only every jewel were forged by ancient sorceresses and blessed to withstand storms, seas and enchanted waterfalls!
    But in this realm, Joana d’Arq pieces (though sturdy and lovingly crafted) are not meant for long voyages underwater.

    We work with many materials, some more water-friendly than others, but to keep your treasures shining for years, we recommend:

    No swimming or showering with your jewels: prolonged soaking may tarnish metals or weaken delicate details.
    Brief encounters with rain or mist are perfectly fine (your jewels enjoy a little adventure).
    Always remove rings before washing your hands, as frequent contact with soap and water can dull their magic over time.

    Treat them as you would any beloved relic: with care, gentleness, and a bit of old-world respect.

  • Every treasure deserves a little tending: even enchanted ones.
    To keep your piece gleaming as if it just slipped out of a pirate’s chest, store it somewhere cozy and dry: a soft pouch, a wooden box, or a lined drawer works beautifully. Avoid letting it mingle with rougher metals that could scratch it.

    ✧ General Care

    When your adornment needs a refresh, polish it gently with a soft cloth (no alchemy required). Keep perfumes, lotions and hairspray at a noble distance: these modern “potions” can dim even the bravest metals.

    ✧ For Brass Pieces

    Brass is bold and golden-hearted, but it loves a quick polish now and then.
    And fear not: soon we’ll offer our very own brass polishing pads, made especially for Joana d’Arq treasures, so you can restore their legendary shine with ease!

    ✧ For Clay Pieces

    These pieces are lightweight, resilient, and full of magic, but they, too, appreciate gentle care.
    • Avoid bending or placing heavy items on top of them (even the most skilled smith can’t fix a snapped charm).
    • Keep them away from high heat: dragons, too much sun, ovens, and car dashboards included.
    • If they ever get a bit dusty, wipe them softly with soft cloth, clean makeup brush, or use a cotton swab for small details.

    Treat your jewel as the tiny heirloom-in-the-making that it is, and it will walk many moons with you.

  • Indeed! We craft all pieces with materials chosen carefully, not only for their beauty, but also for their kindness to the skin. Many of our metals are hypoallergenic, and we avoid harsh or mysterious alloys that might irritate delicate mortals.

    If your skin tends to be a little dramatic (we understand!), feel free to reach out: we’re happy to guide you toward the gentlest options. Your comfort matters as much to us as the magic of the piece itself!

  • Dreaming of a piece forged just for you? Wonderful: bespoke creations are one of our favourite kinds of magic!

    Your journey begins on the Create page, where you can book a free consultation. Choose a slot, and soon you’ll receive a small missive (an email!) with the link to our online meeting.

    During this call, we’ll wander through your ideas together: what you love, what you absolutely don’t, and all the visions swirling in between. We’ll gather references, craft a little moodboard, and Joana will sketch a few quick concepts (a bit like catching fireflies before they drift away!).
    We’ll also discuss logistics, timelines, and any enchantments required to bring your piece to life.

    A few days later, a detailed project outline and quote will arrive in your inbox, explaining how to officially begin your commission.
    Throughout the process, we’ll keep you gently updated, and you’ll be able to request a few reasonable adjustments: while still honouring the artist’s vision. (If a request no longer aligns with our craft, we may lovingly decline continuing, as every relic must stay true to its nature.)

    To secure your commission, a 50% deposit is required. The remaining amount is due once your treasure is ready to begin its journey to you.

    We cannot wait to craft something extraordinary for your wedding, celebration, gifting moment, or simply for the everyday magic you deserve.

  • Absolutely! Think of our materials as little treasures gathered from friendly, ethical “guilds” (mostly local ones) to keep things fair, sustainable and beautifully made. We make sure each component arrives with a clear story, good provenance and reliable quality.

    We also choose not to source materials from China, so our supply chain stays transparent and intentional.

    So yes, you can wear your Joana d’Arq jewels confidently: each one is crafted with care, conscience and a sprinkle of enchantment.

  • Sometimes a treasure calls to you… but whispers that it wants a tiny twist!
    If you find a ready-made piece in our shop and dream of a small adjustment: like changing the chain length, swapping an earring post for a clip, or other gentle transformations, simply send us a message.

    Some alterations are absolutely doable, while others may not align with the structure or the spirit of the original creation.

    If the piece allows it, we’ll happily tailor it to better match your tale.
    And if not, we may suggest crafting a custom version, conjured and fantasized just for you!

  • Our creations take time, intention, and a sprinkle of magic, so we normally craft each piece following our usual timeline.
    However, we understand that sometimes a quest appears out of nowhere, and a treasure is needed sooner than expected.

    If you require an urgent order, please contact us before purchasing so we can check whether the stars (and our schedule) are alligned for it.

    Fast-tracking a piece requires rearranging our creative workflow, so urgent orders can only be accepted with an urgency fee. This fee varies depending on the piece and the timeframe needed.

    If your request is possible, we’ll gladly take on your quest.
    If not, we’ll help you find another enchanting solution!

  • Our little atelier ships its treasures from quiet villages to bustling cities, only in Portugal and the EU.

    Please note:
    Customs fees may apply.
    Shipping prices can shift from time to time, following global fuel and transport changes (the winds of the world are restless lately).

    For all the practical details, including methods, couriers and current rates, you can visit our Shipping, Returns & Exchanges page at the bottom of the website.

  • Should you wish to send word, you may do so through our Write to Us page or by writing to hello@joanadarq.pt.
    We strive to answer all messages within two business days (our ravens fly fast!).